THEORY Marketplace App FAQ 1. What is THEORY? THEORY is a fashion marketplace app that combines the extensive product selection of Chinese marketplaces like Taobao with the seamless shopping experience of platforms like Amazon. We bring you the latest trends and fashion items from all over the world at competitive prices. 2. How does shopping on THEORY work? Shopping on THEORY is simple! Browse through our vast collection of fashion items, add your favorites to your cart, and check out with secure payment options. We offer recommendations, real-time inventory updates, and fast shipping options, just like you would find on Amazon. 3. Is everything on THEORY from Chinese brands? While THEORY features many products from top Chinese brands and sellers, we also partner with global fashion brands to offer a curated selection. You'll find both Eastern and Western fashion trends on THEORY. 4. How can I trust the quality of the products? At THEORY, we ensure that all products go through a quality inspection process before shipping. We also encourage customers to read product reviews and ratings from other shoppers to make informed purchasing decisions. 5. What payment methods do you accept? We accept a variety of payment options, including credit/debit cards, PayPal, and other international payment gateways. Your transactions are secure and protected. 6. How does shipping work on THEORY? Shipping times vary depending on the seller's location. We offer fast and reliable shipping options, and many items include free shipping. You can track your order in real time through the app. 7. Can I return or exchange items? Yes, you can return or exchange items within a specified window (usually 30 days). Please ensure the items are unworn, in their original condition, and with all tags attached. Visit our Returns & Exchanges page for more details. 8. Do you offer customer support? Yes, we have a dedicated customer support team available 24/7. You can reach us through the in-app chat feature or via email for any issues related to your orders or questions about the platform. 9. Can I track my orders? Absolutely! Once your order is placed, you'll receive a tracking number. You can monitor your shipment's progress directly in the THEORY app. 10. Is there a THEORY membership program? Yes! We offer a membership program that gives you access to exclusive discounts, early access to new arrivals, and special promotions. Sign up through the app to start enjoying the perks. 11. Are there any special promotions or sales? We frequently run special promotions, flash sales, and discounts across the platform. Keep an eye on our homepage or subscribe to our newsletter for the latest deals and offers. 12. How do I leave a review for a product? After receiving your order, you can leave a review by going to the "Orders" section of your account. Click on the item you wish to review, and rate your experience to help other shoppers make informed decisions. 13. Is THEORY available internationally? Yes, THEORY ships to a variety of countries. Check our shipping policy for the full list of locations where we deliver. 14. Can I sell on THEORY? We're always looking for new sellers! If you're a fashion brand or seller, visit our "Sell on THEORY" page to learn more about becoming a vendor on our platform. --- Feel free to modify or add any specific details based on THEORY's operations!